Operational efficiency ratios
Reference Areas:
Health
Investments
Banking
Best Pratices in PZU
| Operating efficiency ratios of the PZU Group | 2017 | 2016 | 2015 | 2014 | 2013 | |
| 1 | Gross claims and benefits ratio (simple) (gross claims /gross written premium) x 100% | 67,3% | 63,7% | 66,9% | 69,5% | 67,9% |
| 2 | Net claims and benefits ratio (net claims paid and benefits/net earned premium) × 100% | 70,0% | 68,4% | 68,2% | 70,3% | 68,7% |
| 3 | Operating expense ratio in the insurance segments (insurance activity expenses/net earned premium) x 100% | 21,1% | 22,5% | 23,3% | 22,2% | 20,5% |
| 4 | Acquisition expense ratio in the insurance segments (acquisition expenses/net earned premium) x 100% | 14,0% | 14,3% | 14,1% | 13,4% | 12,3% |
| 5 | Administrative expenses ratio in insurance segments (administrative expenses/net earned premium) x 100% | 7,2% | 8,3% | 9,2% | 8,8% | 8,1% |
| 6 | Combined ratio in non-life insurance (net claims and benefits + insurance activity expenses)/net earned premium) x 100% | 89,6% | 94,9% | 94,5% | 95,7% | 87,8% |
| 7 | Operating profit margin in life insurance (operating profit/gross written premium) x 100% | 19,3% | 25,3% | 22,3% | 24,4% | 22,3% |
| 8 | Costs / Income Ratio - banking activity | 47,7% | 44,4% | - | - | - |
* after taking into account reinsurance commissions received
| Basic performance ratios of the PZU Group | 2017 | 2016 | 2015 | 2014 | 2013 |
| Return on equity (ROE) – attributable to the parent company (annualized net profit/ average equity) x 100% | 21,1% | 14,9% | 18,0% | 22,6% | 24,1% |
| Return on equity (ROE) – consolidated (annualized net profit/average equity) x 100% | 15,5% | 14,7% | 16,6% | 22,6% | 24,1% |
| Return on assets (ROA) (annualized net profit/average assets) x 100% | 1,9% | 2,1% | 2,7% | 4,6% | 5,6% |
