Health

Distribution channels

Health products – in the form of life and health and property insurance and non-insurance products – benefit from synergies within the PZU Group and are distributed through virtually all sales channels, however based on the corporate and agency chain of PZU and PZU Życie.

Medical infrastructure

PZU Zdrowie cooperates with 2,000 partner outlets in more than 500 towns and cities in Poland.

At the same time, it has been consistently developing its own network of 60 outlets, among others Warsaw, Gdańsk, Poznań, Katowice, Częstochowa, Radom, Płock and Opole, which in aggregate employ more than 1,200 doctors. 

Wide medical infrastructure guarantees rapid appointments; in the case of basic medical care (POZ) a visit is offered within a maximum of 2 business days, and in the case of specialists within a maximum of 5 business days.

Contact channels

Appointments for a medical service can be arranged through:

Distribution channels

Facilities for patients

PZU Zdrowie partner outlets in Poland

Innovations

In 2017, PZU Zdrowie implemented projects consisting of the following:

• development and implementation of patient service standards in Medical Centers owned by PZU Zdrowie,
• development of IT solutions necessary to support the medical and operational processes of PZU Zdrowie outlets (implementation of the Assistance system, the Provider Portal, the Client Account),
• update of the scoring model for the service providers’ network and the patient targeting,
• development of rules concerning the branding of own outlets.

PZU Zdrowie conducts a pilot of patient handling using new technologies and telemedicine. Symptom checker – is a platform developed in cooperation with a Polish technology start-up, which is available on the patient portal, in an app and also in the form of a dedicated solution for medical hotline employees. The purpose of the platform is to conduct an interview with a patient, which is very similar to a physician interview, and then presentation of a most probable solution and indication of further steps. This may be phone consultation, video consultation or a chat with a doctor or a visit in a clinic to with a specific specialist. However in many cases such a discussion with a patient may end with an advice or a prescription sent without any need to leave home.