16.2 Quantitative data
Reference Areas:
Health
Investments
Banking
Best Pratices in PZU
| Claims, benefits and movement in technical provisions | 1 January – 31 December 2017 | 1 January – 31 December 2016 |
| Claims, benefits and movement in technical provisions | 15,376 | 12,888 |
| In non-life insurance | 8,525 | 7,108 |
| - claims and benefits | 7,074 | 6,574 |
| - movement in technical provisions | 685 | (165) |
| - claims handling expenses | 766 | 699 |
| In life insurance | 6,851 | 5,780 |
| - claims and benefits | 5,945 | 5,843 |
| - movement in technical provisions | 772 | (195) |
| - claims handling expenses | 134 | 132 |
| Reinsurers’ share in claims, benefits and movement in technical provisions | (435) | (156) |
| In non-life insurance | (435) | (156) |
| Total net insurance claims and benefits | 14,941 | 12,732 |
| Claims and benefits handling expenses by type | 1 January – 31 December 2017 | 1 January – 31 December 2016 |
| Consumption of materials and energy | 14 | 12 |
| Third party services | 239 | 223 |
| Taxes and fees | 32 | 23 |
| Employee expenses | 384 | 343 |
| Depreciation of property, plant and equipment | 14 | 14 |
| Amortization of intangible assets | 31 | 24 |
| Other, including: | 186 | 192 |
| - awarded costs, interest and fines in indemnity cases | 173 | 169 |
| - other | 13 | 23 |
| Total claims and benefits handling expenses | 900 | 831 |
