Results by segments
Reference Areas:
Health
Investments
Banking
Best Pratices in PZU
| Data from the profit and loss account – corporate insurance (non-life insurance) (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 2 738 | 2 174 | 1 779 | 1 831 | 1 740 |
| Net earned premiums | 2 005 | 1 641 | 1 477 | 1 462 | 1 556 |
| Investment income | 85 | 115 | 121 | 136 | 140 |
| Insurance claims | (1 323) | (1 062) | (871) | (964) | (854) |
| Acquisition costs | (425) | (361) | (288) | (306) | (300) |
| Administrative expenses | (137) | (125) | (127) | (125) | (116) |
| Reinsurance commission and share in profits | 27 | 21 | 16 | 16 | 8 |
| Other | (41) | - | (18) | (2) | (42) |
| Insurance profit | 191 | 229 | 310 | 217 | 391 |
| Acquisition costs ratio (including reinsurance commission)* | 19,9% | 20,7% | 18,4% | 19,8% | 18,8% |
| Administrative expenses ratio* | 6,8% | 7,6% | 8,6% | 8,6% | 7,4% |
| Claims ratio* | 66,0% | 64,7% | 59,0% | 65,9% | 54,9% |
| Combined ratio (COR)* | 92,7% | 93,1% | 86,0% | 94,3% | 81,1% |
* ratios calculated with net premium earned
| Data from the profit and loss account – mass-market insurance (non-life insurance) (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 10 068 | 8 833 | 7 364 | 6 569 | 6 534 |
| Net earned premiums | 9 513 | 7 836 | 6 793 | 6 563 | 6 552 |
| Investment income | 482 | 517 | 518 | 563 | 557 |
| Insurance claims | (6 069) | (5 275) | (4 441) | (4 363) | (4 193) |
| Acquisition costs | (1 745) | (1 551) | (1 383) | (1 239) | (1 141) |
| Administrative expenses | (608) | (634) | (665) | (617) | (547) |
| Reinsurance commission and share in profits | (9) | (14) | (14) | (27) | 67 |
| Other | (237) | (220) | (150) | (123) | (227) |
| Insurance profit | 1 327 | 659 | 658 | 756 | 1 067 |
| Acquisition costs ratio (including reinsurance commission)* | 18,4% | 20,0% | 20,6% | 19,3% | 16,4% |
| Administrative expenses ratio* | 6,4% | 8,1% | 9,8% | 9,4% | 8,3% |
| Claims ratio* | 63,8% | 67,3% | 65,4% | 66,5% | 64,0% |
| Combined ratio (COR)* | 88,6% | 95,4% | 95,7% | 95,2% | 88,7% |
* ratios calculated with net premium earned
| Data from the profit and loss account – group and individually continued insurance (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 6 855 | 6 775 | 6 689 | 6 539 | 6 415 |
| Group insurance | 4 878 | 4 829 | 4 753 | 4 627 | 4 518 |
| Individually continued insurance | 1 977 | 1 946 | 1 936 | 1 912 | 1 897 |
| Net earned premiums | 6 854 | 6 776 | 6 691 | 6 537 | 6 414 |
| Investment income | 720 | 680 | 602 | 713 | 735 |
| Insurance claims and change in other technical provisions net | (5 142) | (4 686) | (4 718) | (4 570) | (4 570) |
| Acquisition costs | (332) | (329) | (356) | (357) | (323) |
| Administrative expenses | (587) | (585) | (577) | (543) | (546) |
| Other | (63) | (71) | (67) | (19) | (107) |
| Insurance profit | 1 450 | 1 785 | 1 575 | 1 762 | 1 603 |
| Insurance profit excluding conversion effect | 1 415 | 1 745 | 1 500 | 1 692 | 1 476 |
| Insurance profit excluding one-off events | 1 415 | 1 529 | 1 500 | 1 692 | 1 476 |
| Acquisition costs ratio* | 4,8% | 4,9% | 5,3% | 5,5% | 5,0% |
| Administrative expenses ratio* | 8,6% | 8,6% | 8,6% | 8,3% | 8,5% |
| Insurance profit margin (excl. conversion effect) | 20,6% | 25,8% | 22,4% | 25,9% | 23,0% |
| Insurance profit margin (excl. one-off events) | 20,6% | 22,6% | 22,4% | 25,9% | 23,0% |
* ratios calculated with gross premium written
| Data from the profit and loss account – individual insurance (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 1 664 | 1 174 | 1 234 | 1 269 | 1 330 |
| Net earned premiums | 1 662 | 1 174 | 1 234 | 1 267 | 1 331 |
| Investment income | 419 | 288 | 251 | 327 | 322 |
| Insurance claims and change in other technical provisions net | (1 672) | (1 043) | (1 091) | (1 250) | (1 339) |
| Acquisition costs | (135) | (107) | (123) | (126) | (110) |
| Administrative expenses | (61) | (59) | (60) | (53) | (53) |
| Other | (4) | (9) | (5) | (2) | (11) |
| Insurance profit | 209 | 244 | 206 | 163 | 140 |
| Acquisition costs ratio* | 8,1% | 9,1% | 10,0% | 10,0% | 8,2% |
| Administrative expenses ratio* | 3,7% | 5,0% | 4,9% | 4,2% | 4,0% |
| Insurance profit margin* | 12,6% | 20,8% | 16,7% | 12,8% | 10,5% |
* ratios calculated with gross premium written
| Data from the profit and loss account – investment contracts (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 44 | 86 | 141 | 374 | 1 098 |
| Group insurance | 2 | 3 | 3 | 45 | 673 |
| Individual insurance | 42 | 83 | 138 | 330 | 424 |
| Net earned premiums | 44 | 86 | 141 | 374 | 1 099 |
| Investment income | 18 | 18 | 16 | 44 | 104 |
| Insurance claims and change in the balance of other technical provisions net | (50) | (89) | (136) | (376) | (1 157) |
| Acquisition costs | (1) | (4) | (10) | (16) | (18) |
| Administrative expenses | (7) | (9) | (9) | (10) | (11) |
| Other | - | - | (1) | (1) | (5) |
| Insurance profit | 4 | 2 | 1 | 15 | 11 |
| Insurance profit margin* | 9,1% | 2,3% | 0,7% | 4,0% | 1,0% |
* ratios calculated with gross premium written
| Data from the profit and loss account - banking activity (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Net revenue from commissions and fees | 1 605 | 351 | - | - | - |
| Investment income | 6 506 | 2 119 | - | - | - |
| Interest costs | (1 264) | (605) | - | - | - |
| Administrative expenses | (3 754) | (1 290) | - | - | - |
| Other | (606) | 73 | - | - | - |
| Total | 2 487 | 648 | - | - | - |
| Data from the profit and loss account – pension segment (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Investment income | 6 | 5 | 119 | 271 | 218 |
| Other revenues | 128 | 110 | 7 | 12 | 12 |
| Administrative expenses | (44) | (41) | (40) | (73) | (78) |
| Other | (3) | - | (4) | (6) | (15) |
| Operating profit (loss) | 87 | 74 | 82 | 203 | 137 |
| Data from the profit and loss account – Ukraine segment (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 223 | 210 | 169 | 174 | 204 |
| Net earned premiums | 123 | 109 | 103 | 136 | 171 |
| Investment result | 18 | 23 | 41 | 41 | 24 |
| Net insurance claims | (56) | (54) | (74) | (94) | (81) |
| Acquisition costs | (69) | (60) | (47) | (52) | (62) |
| Administrative expenses | (23) | (24) | (21) | (28) | (36) |
| Other | 18 | 21 | 10 | - | - |
| Insurance profit | 11 | 15 | 12 | 2 | 16 |
| Exchange rate UAH/PLN | 0,1402 | 0,1542 | 0,1722 | 0,2637 | 0,3886 |
| Acquisition costs ratio* | 56,1% | 55,0% | 45,6% | 38,4% | 36,6% |
| Administrative expenses ratio* | 18,7% | 22,0% | 20,4% | 20,7% | 21,0% |
* ratios calculated with net premium earned
| Data from the profit and loss account – Baltic states segment (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Gross written premiums | 1 404 | 1 183 | 1 193 | 536 | 262 |
| Net earned premiums | 1 248 | 1 104 | 1 109 | 477 | 227 |
| Investment result | 20 | 23 | 22 | 15 | 7 |
| Net insurance claims | (773) | (694) | (687) | (312) | (139) |
| Acquisition costs | (275) | (251) | (253) | (115) | (67) |
| Administrative expenses | (111) | (110) | (147) | (80) | (26) |
| Other | - | - | - | - | - |
| Insurance profit | 109 | 72 | 44 | (16) | 1 |
| Exchange rate EUR in PLN | 4,2447 | 4,3757 | 4,1848 | 1,2133 | 1,2196 |
| Acquisition costs ratio* | 22,0% | 22,7% | 22,8% | 24,2% | 29,6% |
| Administrative expenses ratio* | 8,9% | 10,0% | 13,3% | 16,8% | 11,7% |
* ratios calculated with net premium earned
| Investment segment (external) (PLN million) | 2017 | 2016 | 2015 | 2014 | 2013 |
| Total | 111 | -570 | 506 | 579 | 896 |
